This Acceptable Use Policy (“AUP”) sets forth the rules governing access to and use of any websites, products, software, or cloud services (collectively, the “Harness Platform”) provided by Harness Inc. or its affiliates (“Harness”) by the customer entity purchasing or accessing the Harness Platform (“Customer”) and any individual or entity authorized by Customer to access or use the Harness Platform or any application or service interfacing with the Harness Platform (“Users”). Capitalized terms used but not defined in this AUP have the meanings set forth in the underlying governing agreement between Customer and Harness (the “Agreement”).
Customer is responsible for ensuring that all Users comply with this AUP. If Customer or any User violates this AUP, Harness may suspend Customer’s access to or use of the Harness Platform in accordance with the Agreement. Harness may update this AUP from time to time by posting an updated version at https://www.harness.io/legal/aup, provided such updates do not materially decrease Harness’s overall obligations during an active subscription term.
1. Prohibited Content and Communications
Customer and Users shall not use the Harness Platform to transmit, store, or distribute any content or communication that:
- Is illegal, fraudulent, defamatory, libelous, or tortious;
- Is violent, hateful, harassing, or promotes hatred, discrimination, or violence against individuals or groups, or is generated or promoted by a hate group;
- Endangers public safety or supports illegal organization activities; or
- Is false, deceptive, or misleading, including falsifying header information or creating fake identities to disguise the origin of any communication or data.
Customer and Users are prohibited from using the Harness Platform to promote, or enable the transmission of or access to, any prohibited content or communications described above.
2. Prohibited System Activities & Abuse
Customer and Users shall not engage in or facilitate any activity that interferes with, disrupts, or compromises the security, integrity, or performance of the Harness Platform, including:
- Security & System Interference: Performing or attempting unauthorized access, vulnerability scanning, penetration testing, security assessments, or bypassing security controls or usage limits on any cloud deployment of the Harness Platform;
- Malicious Attacks & Disruption: Launching denial-of-service (DoS/DDoS) attacks, distributing malware, viruses, ransomware, Trojan horses, or logic bombs, or attempting to overload, disable, or disrupt Harness systems or third-party networks connected to the Harness Platform;
- Resource Exploitation & Cryptomining: Engaging in excessive, automated, or inauthentic bulk activities, spamming, fake account creation, or utilizing Harness infrastructure for mining or demonstrating proof-of-work/proof-of-stake for cryptocurrencies or blockchain operations;
- Competitive Intelligence & Benchmarking: Creating a customer account with the intention of, accessing, or using the Harness Platform to monitor performance or functionality for competitive benchmarking, copying features or graphics, developing competing products, or performing competitive analysis; and
- Restricted Utilities: Using the Harness Platform in support of high-risk activities prohibited under the Agreement.
3. Data Restrictions & Legal Compliance
When accessing or using the Harness Platform, Customer and Users shall comply with the following data restrictions and legal obligations:
- Prohibited Data: Customer and Users shall not submit, store, process, or configure the Harness Platform to collect or transmit any Prohibited Data. Prohibited Data includes special categories of data that fall under heightened regulatory requirements (such as “special categories” of data under the GDPR, medical records, banking information, social security numbers, credit card information, etc.), including but not limited to: (a) special categories of data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation; (b) other information subject to regulation or protection under specific laws such as the Children’s Online Privacy Protection Act or Gramm-Leach-Bliley Act (or related rules or regulations); or (c) any data similar to the above protected under foreign or domestic laws;
- Confidentiality Protections: Customer and Users shall not disclose or, except as reasonably necessary to access or use the Harness Platform under the Agreement, use any non-public information regarding Harness or the Harness Platform, except as permitted under the Agreement; and
- Intellectual Property & Legal Compliance: Customer and Users shall not transmit or store materials that infringe or misappropriate any third-party intellectual property, privacy, or proprietary rights, or violate applicable local, state, national, or international laws, mandatory consent requirements, export controls, and trade regulations.
- AI Features. Customer and Users shall not use any artificial intelligence features of the Harness Platform (“AI Features”) to: (a) generate, refine, or disseminate content that would otherwise be prohibited under Section 1 of this AUP; (b) attempt to extract, reconstruct, or reverse engineer the underlying models, model weights, training data, or algorithms of any AI Feature; (c) circumvent any usage limits, safety filters, or access controls applicable to AI Features; or (d) represent Output from AI Features as exclusively human-generated where disclosure of AI involvement is required by applicable law or regulation. Customer is solely responsible for reviewing all Output before use and for ensuring that its use of AI Features and any resulting Output complies with this AUP and the Agreement.
4. Compliance, Safeguards & Reporting
Customer is responsible for configuring its user access controls and determining whether the security features of the Harness Platform offer appropriate safeguards for Customer’s and Users’ use, including any safeguards required by applicable laws, prior to processing Customer Data.
Violations or suspected violations of this AUP, including any prohibited content or communications, may be reported to legalnotices@harness.io. Customer shall immediately report any violation of this AUP to Harness and provide reasonable cooperation to investigate and remedy the violation.