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Incident Response
From Reactive to Proactive. Rethink Incident Response with AI-Driven Insights.
Your AI SRE for Incident Response
Harness Incident Response brings AI agents into your workflows to triage, adapt, and resolve incidents with speed and precision.
Quickly Prioritize and Diagnose
Detect impacted services, assess severity, and classify urgency to guide effective triage with actionable next steps.
Drive Incident Resolution
Coordinate changes, assign tasks, and track progress to ensure smooth and efficient incident resolution.
Deliver Expert Insights
Retrieve, analyze, and provide actionable intelligence to empower informed decision-making during incidents.
Uncover Root Causes
Analyze data, detect anomalies, and generate detailed reports to support thorough investigations and resolutions.
Why Harness Incident Response?
Harness Incident Response combines Generative AI with unmatched connectivity across your SDLC to simplify root cause analysis, provide actionable context, and guide proactive remediation.
AI-Driven Context
Connect alerts, changes, and incidents effortlessly. Our AI SRE helps uncover relationships across your SDLC to simplify root cause analysis and accelerate issue resolution.
Proactive Insights
Detect early warning signals and correlate them with system changes. Take timely, informed actions to prevent incidents before they escalate.
Operational Readiness
Be ready for any incident with dynamic on-call scheduling and firedrills. Equip teams with flexible workflows for effective, accountable incident response.
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Integrated Workflows
Automate actions across enterprise tools like Slack, MS Teams and ServiceNow. Streamline operations, reduce manual effort, and enable swift, coordinated responses.
Incident Management Reimagined
Prepare, review, and respond with confidence.
Prepare
Proactively strengthen resilience with automated chaos experiments, firedrills, and SLO-driven insights.
Harness Managed Prometheus
SLOs
Fire drills
Runbook creation
Chaos experiment automation for past incidents
AI: Learn pre-prod deployments
Respond
Resolve incidents faster with on-call workflows, Slack integration, and AI-powered recovery recommendations.
On-call escalation
Alert triage
Incident management
Full Slackbot integration
Runbook automation
Unified operations view
AI: Transcriptions & summaries
AI: Change impact recommendations
AI: Auto recovery - change/Flag rollback
Review
Continuously improve with AI-driven insights for runbooks, pipelines, and SLO enhancements.
Response readiness insights
Runbook improvements
Chaos experiment recommendations
AI: Recommend changes to CD/Flags
AI: Recommend new runbooks and runbook steps
AI: Recommend SLI/EB improvements
