Hate reading docs? Me too. That's why we have Support powered by Harness AI
Navigating Customer Support in the Digital Age
In today's fast-paced world, quick and efficient access to information is more crucial than ever. Technical documentation can feel like navigating a labyrinth of vast knowledge, making it challenging to find answers promptly.
At Harness, we understand that navigating through our extensive documentation, blogs, pricing plans, and other public resources to find answers can sometimes be a challenge, leading our customers to file support tickets and wait for a response from our devoted support team. With this challenge in mind, we wanted to elevate your customer experience. That's why we're excited to introduce Harness Support powered by Harness AI™, your dedicated assistant ready to answer your questions about Harness and its products.
Introducing Harness Support Powered By Harness AI
Harness Support powered by Harness AI is designed to streamline your access to information by harnessing the power of AI. It works seamlessly inside the product, offering a user-friendly interface for asking questions. When you ask a question, Support powered by Harness AI quickly scans our vast knowledge base to provide relevant, accurate, real-time answers.
After logging into your account, click the Support button in your screen's bottom right corner. From there, feel free to ask your question relating to Harness's platform, products, and documentation. You will receive a response within a few seconds with direct links to relevant documentation for easy reference. You can also provide feedback on the response so engineering can ensure the answers are aligned with your expectations.
Support Powered By Harness AI In Action
First, let's navigate to the Support icon.
Now, let's ask a question about Harness!
As you can see, Support powered by Harness AI is a game-changer in the customer support experience as it streamlines the process of asking questions and finding information. With the power of Harness AI, Support swiftly addresses your questions about the Harness platform and provides solutions. It's as simple as that.
Now, How does Support powered by AIDA Work?
As a technical overview, Support powered by Harness AI is the embodiment of advanced algorithms and innovative GenAI techniques to bring you answers to your questions.
Your Question to Harness AI: The moment you type out your query, GenAI springs into action, ensuring you get a prompt response tailored to your needs. You can ask anything related to the Harness platform, products, and documentation.
From Words to Numbers: Your questions aren’t just words on a screen. With the help of advanced algorithms, they're transformed into 'embeddings'— making the solutions for software troubleshooting more efficient.
The Power of the Vector Database: This is where the Harness AI tools truly shine. Harness AI scans its vast database for the best, most accurate answer to your query.
Crafting Context: A good answer isn’t just about accuracy— it’s about relevance. Harness AI uses its AI integration in modern customer support capabilities to craft a correct and contextually relevant response to your needs.
Engaging the Best in AI: Behind the scenes, Harness AI uses the most advanced AI models to ensure the user experience is second to none.
To read more about how Support powered by Harness AI works behind the scenes, check out this technical post on our Engineering Medium.
The Future of Customer Support with Harness AI
Our Support powered by Harness AI represents a significant leap forward in customer support and access to Harness resources. With the power of GenAI, we've harnessed the ability to provide instant, accurate answers to your questions about Harness.
Harness Support powered by Harness AI streamlines your experience, ensuring you have the information you need at your fingertips, making your journey with Harness smoother and more efficient. We're committed to providing you with the best support possible, and this new feature is a testament to that commitment. Whether you're a developer seeking technical documentation or a user with product inquiries, Support empowers you with the knowledge you seek 24/7 without waiting for support tickets or email responses. Harness the power of Support to supercharge your interaction with Harness products.
Get Started On Your Elevated Support Experience Today
Are you intrigued by the transformative power of GenAI in DevOps? Request a demo to explore the capabilities of Harness AI in a dynamic software delivery landscape.
As we conclude this AI Feature Focus blog, remember that we've only just begun to unveil the incredible capabilities of our AI. Be sure to check out the rest of our feature series to discover what truly sets our AI apart.
For a deeper look into Harness Harness AI, visit our Harness YouTube channel to witness it in action.
Our Plan to Infuse AI Across the SDLC
Stay informed about our exciting future developments by keeping an eye on our comprehensive product roadmap.
