ServiceNow Cloud Insights vs Harness CCM

Updated

November 22, 2023

Features
Harness CCM
ServiceNow Cloud Insights
Solution
Deployment Option

SaaS and Self-Hosted

Self-Hosted

Harness CCM
Turbonomics
Multi-Cloud Support

AWS, Azure, and GCP

AWS, Azure and GCP

Harness CCM
Turbonomics
On-Prem Cost Monitoring

<with><with>
Kubernetes Only

<yes><yes>

Harness CCM
Turbonomics
Pricing Model

Percentage Cloud Spend

Unknown

Harness CCM
Turbonomics
Cost Visibility
Cost Perspectives / Chargeback / Showback

<yes><yes>

<no><no>

Cost Categories / Dynamic Bucketing

<yes><yes>

<no><no>

Kubernetes Cost Allocation (By Node/Cluster/Workload)

<yes><yes>

<no><no>

Multi-Cloud Cost Visualizations

<yes><yes>

<yes><yes>

Import 3rd Party Costs

Coming soon

<no><no>

Out-of-the-Box Dashboards

<yes><yes>

<yes><yes>

Custom BI Dashboards

<yes><yes>

<no><no>

Forecasting

<yes><yes>

<yes><yes>

Cloud Inventory

<yes><yes>

<yes><yes>

Cost Optimization
Anomaly Detection

<yes><yes>

<no><no>

Automated Idle Resource Management

<yes><yes>

<with><with> Manual schedule

Spot Orchestration

<yes><yes>

<no><no>

Cluster Orchestration on Spot Instances

<yes><yes>

<no><no>

Kubernetes Node-Pool Recommendations

<yes><yes>

<no><no>

Kubernetes Workload Recommendations

<yes><yes>

<no><no>

AWS Compute Recommendations

<yes><yes>

<yes><yes>

Azure Compute Recommendations

<yes><yes>

<yes><yes>

GCP Compute Recommendations

<no><no>

<yes><yes>

RI / SP Planning and Recommendations

<yes><yes>

<with><with>

Automated RI / SP Contract Execution

<yes><yes>

<no><no>

Cost governance
Out-of-the-Box Governance Policy Rules

<yes><yes>

<no><no>

Automated Governance Rule Enforcement

<yes><yes>

<with><with>

AI Assisted Governance Rule Creation

<yes><yes>

<no><no>

Budgets

<yes><yes>

<with><with>

Alerts

<yes><yes>

<no><no>

Reporting

<yes><yes>

<no><no>

Administrative
Multi-Currency Support

<yes><yes>

<yes><yes>

MSP Margin Adjustments

<yes><yes>

<no><no>

Role-based Access Control

<yes><yes>

<with><with>

Full Audit Trails

<yes><yes>

<yes><yes>

APIs Available

<yes><yes>

<no><no>

24/7 Support Available

<yes><yes>

<yes><yes>

Training

<yes><yes>

<yes><yes>

Documentation

<yes><yes>

<yes><yes>

No items found.
No items found.
No items found.

Summary

ServiceNow is a giant in the IT Asset Management, Operations Management and Business Management space, with a breadth of tooling to manage both on-premises and cloud infrastructure. Their focus on cloud observability and asset management has made them a go-to vendor for cloud performance monitoring and management. It’s no surprise that they’ve added a tool to their portfolio to report on cloud costs to provide customers more holistic views into their cloud infrastructure. 

However, as strong as they are with performance and portfolio management, they haven’t invested the same level of depth into their cloud cost management and reporting. They can provide basic views of multi-cloud costs, broken down by the basic tags / labels that the cloud providers store, but can’t customize those views to create common cost buckets, nor provide a hierarchical view of costs in your business context. 

If you want to get granular views of your cloud costs, in your business context, combined with automated cloud cost savings features such as Cloud AutoStopping and Cloud Asset Governance, Harness is the way to go. Unlike ServiceNow, we have deep support for Kubernetes cost management, giving you the best insights into your shared cluster costs, and recommendations on how to reduce those costs. 

Kubernetes Support

Modern SaaS infrastructure relies on containers and Kubernetes for easy scalability and flexible deployment models. However, shared cost allocation is a challenge unless you have the tools in place to dig into costs by workload/node/pod/label, etc. Harness CCM provides detailed cost analysis for Kubernetes clusters at a granular level that can be tailored for your business. 

ServiceNow’s support for Kubernetes focuses on infrastructure configuration management, with no support for reporting on Kubernetes costs in any way. They also do not provide cost savings recommendations for Kubernetes in any form. 

Automated Cloud Cost Optimization

Getting engineers to take action on cloud cost recommendations shouldn’t be your only path to cloud cost savings. Automation can unlock cost savings opportunities that simply can’t be realized with manual or scripted efforts. Harness CCM has a multitude of automation tools that save our customers money, from idle cloud resource management (Cloud Autostopping™) to spot instance orchestration, and more, that saves our customers up to 80% on cloud costs. 

ServiceNow does provide schedule based instance shut down, but it’s little better than a manually maintained Lambda script. While this can save on cloud costs, it leaves a lot of cost savings on the table, especially for test resources that are not used consistently during working hours. Any deviations needed from the predetermined schedule need manual administrative attention to execute. Beyond that, ServiceNow does not have any automation to enable cloud cost savings for their customers. 

Cost Anomaly Monitoring

Harness allows customers to automatically flag and drill down to any anomalous cost spikes, avoiding end-of-month surprises. Leveraging machine learning that customizes itself to a customer’s environment, including customizations for seasonality, customers can proactively detect and resolve cost spikes quickly and easily.

ServiceNow does not have automated anomaly detection for cloud costs.  Their anomaly detection is focused on infrastructure performance and resource utilization, so if cloud costs are spiking, they have no way to alert you to it.

Cloud Cost Management

Interested in seeing what's under the hood? Browse through the Harness Cloud Cost Management Product

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Cloud Cost Management