Harness customers come from many different industries, but they all have one thing in common: they need continuous deployment tools to deliver applications to production at a rapid pace.

Here are their stories:


SoulCycle Achieves Personal Record with Harness Continuous Delivery

SoulCycle Mark Sost, Sr. Director of Engineering, discusses how his team reduced engineering resources by over 80% by selecting Harness over a popular open-source alternative.
The Challenge • Daily deployments took 4 people 3-6 hours
• Devops needs to "perform magic" to deploy
• Dev team needed more self-service access for microservice deployments
• All verification done manually
• Deployment considered a success if "the site stays up"
Evaluation • Evaluated popular open-source platform
• Recognized that it would require 4 people and over $100K to maintain
• Saw that Harness was easy, simple, and painless to set up and use
• Liked the integrations with DevOps toolset (e.g. Docker, Datadog)
Benefits • Reduced deployment and QA time & effort by over 80%
• Deployment verification now takes 1 hour instead of 3-6 hours
• Avoided cost/effort of open-source CD platform

"Harness CD is a competitive advantage; building CD yourself is not."

Vuclip Reduces Deployment Time by 83%

Vuclip Jishnu Kinwar, Vuclip's VP of Technical Operations, says that his engineering team has reduced deployment time by 83% using the Harness platform.
The Challenge • 2 production deployments/wk across 6 teams
• Manually maintenance of Chef/Jenkins scripts
• 4 people took 6 hours to deploy/verify
• Health checks performed manually
• Production rollbacks took 2 hours
• Entire team took over 2,400 hours a year to deploy/verify apps
Evaluation • Evaluated open source & commercial CD solutions
• Harness only vendor to support Kubernetes, Daemon sets, HPA, and parameter passing
• UI stood out--clean, simple, intuitive
• Continuous Verification with New Relic & ELK was unique & powerful
Benefits • Reduced deployment time by 83%, from 4 people and 6 hours (24 man hours) to 2 people and 2 hours (4 man hours)
• Rollbacks reduced from 2 hours to 15 minutes
• Saved over 2,000 hours (equivalent to $200K) in time spent deploying, verifying, and maintaining a homegrown solution

"Harness has very good people. They listened and really partnered with my team."

10X FasterDeployments

Jobvite John Stuart, Jobvite's VP of DevOps, IT and Security, said that his team has seen 10x faster deployments with the use of Harness continuous deployment tools.
The Challenge • Six week release schedule
• Release team coordinating all deployments
• Heavy manual work & custom scripts
• Difficult debugging process
• CTO-sponsored initiative to automate CD
• Focus on quality for deployments
Evaluation • Easy to install and setup
• Up and running within a few hours
• Built and deployed CD pipeline on day one
• Up and running in production quickly
• High-level requests quickly turned around
Benefits • Enable daily/hourly release cycles
• Consistent repeatable deployments
• Engineering empowered to deploy in prod
• Do complex deployments with minimal risk

“Harness is now core to everything we do. It would have taken us $500,000 to build, let alone support and maintain Harness each year."

1 Release EngineerNot 7

Build.com Ed Rose, Build.com's Director of Software Development, said that pre-Harness, it required 7 highly paid engineers to oversee each release. Now it only requires 1 mid-level resource.
The Challenge • Manual verification for production deployments
• 6-7 team leads involved with each release
• No ability to do enable canary deployments
• Manual rollback using scripts
• Average time to recover is 4 minutes
• CI with Jenkins largely solved, but not CD
• No verification/rollback capabilities
Evaluation • Easy to install and setup
• Built & run CD pipeline on day one
• Able to migrate all Jenkins in 8 hours
• Integrated with New Relic & Sumo Logic
• Level of support was second to none
• No rewrite of legacy CI/CD process
Benefits • Mature end-to-end CD
• Canary Deployments
• Machine Learning verification of Production Deployments
• Developers & teams can do their own deployments

“We would need $300,000 and two full-time engineers with data science backgrounds for one year just to build the verification capability, let alone the rest of Harness."
Harness customer story image

iHerb Saves 350+ Hours a Week

iHerb Kodiak Jensen, Lead DevOps Engineer at iHerb, discusses saving 350+ hours a week with Harness Continuous Delivery.
The Challenge • Up to 20 dev team deployments per day
• Each deployment takes 6 hours
• Troubleshooting fires and alert storms takes 2 days a week
• No visibility into who was publishing when, or output of result
Evaluation • Free on-site trial and evaluation
• Helped deploy Harness in production across 6 data centers
• Clear value proposition--safety net for production deployments
Benefits • Team lead & eng time savings (350+ hours)
• Out-of-the-box verification and rollback
• System of record for 750 services

"Harness is our safety net with production deployments fail."
Harness customer story image

Ibotta Saves 125 hrs/week Deploying Hundreds of Microservices

Ibotta Scott Bassin, Engineering Director, Ibotta Inc., discusses saving 125 hours a week with the use of Harness Continuous Delivery.
The Challenge • Up to 16 production deployments per day
• Developers spending up to 45/min per deployment
• Manual health checks & rollbacks taking additional 45 minutes
• Current process wouldn't scale with hundreds of microservices
• Needed Blue/Green & canary deployments to mitigate risk
Evaluation • Deep visibility of deployment pipelines
• Met all of Ibotta's CD requirements
• Broad coverage of deployment patterns (blue/green, canary, helm, K8s)
• Fully extensible to support custom processes
Benefits • Reduced engineering deployment time & effort by 90%
• Reduced rollback time by 78% from 45 minutes to 10 minutes
• Can now support hundreds of microservices

"Harness CD is a competitive advantage; building CD yourself is not."