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January 20, 2026
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At Harness, our story has always been about change — helping teams ship faster, deploy safer, and control the blast radius of every modification to production. Deployments, feature flags, pipelines, and governance are all expressions of how organizations evolve their software.

Today, the pace of change is accelerating. As AI-assisted development becomes the norm, more code reaches production faster, often without a clear link to the engineer who wrote it. Now, Day 2 isn’t just supporting the unknown – it’s supporting software shaped by changes that may not have a clear human owner.

And as every SRE and on-call engineer knows, even rigorous change hygiene doesn’t prevent incidents because real-world systems don’t fail neatly. They fail under load, at the edges, in the unpredictable ways software meets traffic patterns, caches, databases, user behavior, and everything in between. 

When that happens, teams fall back on what they’ve always relied on: Human conversation and deep understanding of what changed.

That’s why today we’re excited to introduce the Harness Human-Aware Change Agent — the first AI system designed to treat human insight as operational data and use it to drive automated, change-centric investigation during incidents.

Not transcription plus RCA. One unified intelligence engine grounded in how incidents actually unfold.

📞 A Quick Look at Harness AI SRE

The Human-Aware Change Agent is part of Harness AI SRE — a unified incident response system built to help teams resolve incidents faster without scaling headcount. AI SRE brings together the critical parts of response: capturing context, coordinating action, and operationalizing investigation.

At the center is the AI Scribe, because the earliest and most important clues in an incident often surface in conversation before they appear in dashboards. Scribe listens across an organization’s tools with awareness of the incident itself – filtering out unrelated chatter and capturing only the decisions, actions, and timestamps that matter. The challenge isn’t producing a transcript; it’s isolating the human signals responders actually use.

Those signals feed directly into the Human-Aware Change Agent, which drives change-centric investigation during incidents.

And once that context exists, AI SRE helps teams act on it: Automation Runbooks standardize first response and remediation, while On-Call and Escalations ensure incidents reach the right owner immediately.

AI SRE also fits into the tools teams already run — with native integrations and flexible webhooks that connect observability, alerting, ticketing, and chat across systems like Datadog, PagerDuty, Jira, ServiceNow, Slack, and Teams.

🌐 Why We Built a Human-Aware Change Agent

Most AI approaches to SRE assume incidents can be solved entirely through machine signals — logs, metrics, traces, dashboards, anomaly detectors. But if you’ve ever been on an incident bridge, you know that’s not how reality works.

Some of the most important clues come from humans:

  • “The customer said the checkout button froze right after they updated their cart.”
  • “Service X felt slow an hour before this started.”
  • “Didn’t we flip a flag for the recommender earlier today?”
  • “This only happens in the US-East cluster.”

These early observations shape the investigation long before anyone pulls up a dashboard.

Yet most AI tools never hear any of that.

The Harness Human-Aware Change Agent changes this. It listens to the same conversations your engineers are having — in Slack, Teams, Zoom bridges — and transforms the human story of the incident into actionable intelligence that guides automated change investigation.

It is the first AI system that understands both what your team is saying and what your systems have changed — and connects them in real time.

🔍 How the Human-Aware Change Agent Works

1. It listens and understands human context.

Using AI Scribe as its conversational interface, the agent captures operational signals from a team’s natural dialogue – impacted services, dependencies, customer-reported symptoms, emerging theories or contradictions, and key sequence-of-events clues (“right before…”).

The value is in recognizing human-discovered clues, and converting them into signals that guide next steps.

2. It investigates changes based on those clues.

The agent then uses these human signals to direct investigation across your full change graph including deployments, feature flags or config changes, infrastructure updates, and ITSM change records – triangulating what engineers are seeing with what is actually changing in your production environment.

3. It surfaces evidence-backed hypotheses.

Instead of throwing guesses at the team, it produces clear, explainable insights:

“A deployment to checkout-service completed 12 minutes before the incident began. That deploy introduced a new retry configuration for the payment adapter. Immediately afterward, request latency started climbing and downstream timeouts increased.”

Each hypothesis comes with supporting data and reasoning, allowing teams to quickly validate or discard theories.

4. It helps teams act faster and safer

By uniting human observations with machine-driven change intelligence, the agent dramatically shortens the path from:

What are we seeing? → What changed? → What should we do?

Teams quickly gain clarity on where to focus, what’s most suspicious, and which rollback or mitigation actions exist and are safest.

🌅 A New Era of Incident Response

With this release, Harness is redefining what AI for incident management looks like. 

Not a detached assistant. Not a dashboard summarizer. But a teammate that understands what responders are saying, investigates what systems have changed, connects the dots, and helps teams get to truth faster.

Because the future of incident response isn’t AI working alone. It’s AI working alongside engineers — understanding humans and systems in equal measure.

Book a demo of Harness AI SRE to see how human insight and change intelligence come together during real incidents.

January 7, 2026
Time to Read

Our December Harness AI updates focus specifically on enhancements to Harness AI governance. You can review our Harness AI November updates here.

The Governance Paradox

Every platform engineering team faces the same tension: developers want to move fast, while security and compliance teams need guardrails. Too much friction slows delivery. Too little creates risk.

What if AI could help you have both?

With Harness AI, you can accelerate pipeline creation while automatically enforcing your organization's policies. Every AI-generated resource is traceable, auditable, and compliant—by design.

AI-Powered Policy Generation

Open Policy Agent (OPA) policies are the backbone of governance in Harness. They enforce rules across:

  • Pipeline governance: Who can deploy what, where, and when
  • Entity governance: Standards for services, environments, and connectors
  • Cost governance: Spend limits and resource constraints
  • Security scan governance: Required scans before promotion

The challenge? Writing Rego policies requires specialized knowledge. Most teams have a handful of people who understand OPA, and they're constantly backlogged.

Harness AI changes this.

Now, anyone can describe a policy in plain English and let AI generate the Rego code:

"Create a policy that requires approval from the security team for any deployment to production that hasn't passed a SAST scan."

Harness AI generates the policy. Your experts review and approve. Governance scales without bottlenecks.

Build Compliant Pipelines from the Start

Here's where governance and productivity intersect.

Your organization has invested in "golden" pipeline templates - battle-tested, approved configurations that encode your best practices. The problem: developers don't always know they exist, or they take shortcuts to avoid the complexity.

With Harness AI, developers simply ask:

"Build me a deployment pipeline that references our golden Java microservices template."

Harness AI:

  1. Searches your template library to find the right template
  2. Constructs a pipeline that properly references it
  3. Inherits all the governance baked into that template

The result? Developers get pipelines in seconds. Platform teams get compliance by default. Learn more about referencing templates here.

What Can Harness AI Generate?

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Any AI-generated resource can be saved as a template for others to reuse, thereby compounding your investment in standards.

Built-In Guardrails: OPA Enforcement on Every Action

What happens when AI generates something that doesn't meet your policies?

It gets caught immediately.

When a user saves or runs an AI-generated pipeline, Harness evaluates it against your OPA policies in real-time. If there's a violation:

  1. The action is blocked (save or run fails)
  2. Clear feedback is provided explaining why
  3. The user can fix it in the AI chat by describing the needed changes

For example:

Policy Violation: "Production deployments require a manual approval stage. Your pipeline is missing this step."

User prompt: "Add a manual approval stage before the production deployment."

Harness AI: Updates the pipeline to comply.

This feedback loop turns policy violations into learning moments, without leaving the AI experience. Learn more about Harness AI and OPA policies here.

Full Auditability: Every AI Action is Traced

In regulated industries, "an AI built it" isn't an acceptable audit response. You need traceability.

Harness AI provides it:

AI-Generated Label

Every resource created by Harness AI is automatically labeled:

ai_generated: true

This label persists through the resource lifecycle. You always know what was created by humans versus AI-assisted.

Audit Trail Integration

All AI-generated entities appear in the Harness Audit Trail with:

  • Who prompted the creation (the user)
  • What was created
  • When it was created
  • How it was created (AI-assisted)

Execution Evidence

For AI-generated pipelines, you can:

  • View execution history to see how the pipeline performed
  • Download execution logs for compliance documentation
  • Validate outputs to confirm the pipeline meets requirements

This gives auditors and compliance teams the evidence they need—without manual documentation overhead.

Security by Design: AI Operates Within User RBAC

A common concern with AI assistants: "What if it does something the user shouldn't be able to do?"

Harness AI eliminates this risk with a fundamental design principle:

Harness AI can only do what the user can do.

The AI operates on behalf of the authenticated user, inheriting their exact Role-Based Access Control (RBAC) permissions:

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There's no privilege escalation. No backdoors. No "AI admin" account. The AI is an extension of the user—bound by the same rules.

The Governance + AI Workflow

Here's how it all comes together:

Why This Matters

For Platform Engineering Teams

  • Scale governance without becoming a bottleneck
  • Ensure template adoption by making it the easy path
  • Reduce policy violations with real-time feedback
  • Maintain audit trails automatically

For Developers

  • Build pipelines faster with natural language
  • Stay compliant without memorizing policies
  • Learn from violations instead of getting blocked
  • Use templates without hunting for documentation

For Security & Compliance Teams

  • Enforce policies consistently across all pipelines
  • Trace AI-generated resources with clear labels
  • Audit with confidence using execution evidence
  • Trust the access model with RBAC inheritance

Get Started with Harness AI + Governance

Already a Harness customer? Harness AI is available across the platform. Start by:

  1. Enabling Harness AI in your account settings
  2. Creating OPA policies for your key governance requirements
  3. Building pipeline templates that encode your standards
  4. Letting developers prompt their way to compliant pipelines

New to Harness? Request a demo to see AI-powered governance in action.

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